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Q&A

  • When can I make reservations for the winter season?
    Reservations will start from October 1st. Reservations made through the website and various reservation sites can only be made by advance credit card payment. If you would like to pay locally, please contact us by phone or via the inquiry form. Reservation start date: October 1, 2023 9:00~ ・Web reservation https:/ /r-tomiya.rwiths.net/r-withs/tfi0010a.do ・Rakuten Travel https:// hotel.travel.rakuten.co.jp/hinfo/135469/ ・Other Call 0257892033 Inquiry form https://www.r-tomiya .com/contact
  • How do I pay?
    For reservations made through the website or reservation site, advance credit card payment or on-site payment can be used. *Please note that reservations for rooms without meals can only be made by advance credit card payment. For on-site payments, you can use cash, credit cards from various companies, and PAYPAY.
  • What is the cancellation fee?
    7 days to 2 days before...20% of the total accommodation fee The day before...50% of the total accommodation fee On the day...100% of the total accommodation fee No-shows without notification will be charged 100%.
  • Regarding business operations during the FUJI ROCK FESTIVAL period ~For Fuji Rock Festival Reservation~
    We cannot accept reservations during the Fuji Rock Festival, as the venue will be reserved exclusively for event staff. note that. Reservations during the Fuji Rock Festival period will be reserved for the event staff, and reservations will not be accepted. note that.
  • What to do before check-in
    We will show you the changing room. Please leave your luggage in the luggage room, and leave your valuables at the front desk.
  • Response after check-in
    You can store your luggage in the luggage room. After check-in, you can take a bath or stay in the lobby until 4:00 pm.
  • What time can I check in at the front desk?
    The front desk is available from 8:00 a.m. to 10:00 p.m.
  • What time is check-in and check-out?
    Check-in from 2pm Check-out is until 10am.
  • Until what time do you take a bath?
    You can use the public bath anytime during your stay. You can use it even after checking out. (Bath towel rental ¥300) *We may refuse to use the facility after check-out if it is crowded.
  • At what times are meals served?
    Dinner time 17:45-20:30 (last entry until 18:45) Breakfast time 7:30-8:30
  • Is there a washing machine and dryer?
    There is no washing machine or dryer. note that.
  • Are pets allowed?
    Pets are not allowed.
  • Is there a curfew?
    Basically there is no curfew, but please let the front desk know.
  • Are there any snack shops?
    There are no shops. Alcohol and drink vending machines are available.
  • I want to send my luggage to the hotel.
    Please send to the address below. Address: 202-4 Mikuni, Yuzawa-cho, Minamiuonuma-gun, Niigata Prefecture View Resort Inn Tomiya    ◯◯◯◯ (Guest's name) Depending on traffic conditions, your package may not arrive immediately, so please send it in plenty of time.
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