For reservations for the 2026-2027 winter season, priority reservations for members will only be accepted through our website .Please feel free to contact us by phone or email with any questions or inquiries.Due to high traffic immediately after reservations open, page loading and processing may take longer than usual. We apologize for any inconvenience this may cause, and we would appreciate it if you could try again after a short while. We look forward to receiving your reservations.• Member-exclusive pre-orders: Scheduled for around 9:00 AM on September 15th (official website only)• General reservations begin: Scheduled for early October (official website, various reservation sites)■ Regarding the event dates at Naeba Prince HotelTo prevent provisional bookings made by those who have not yet won tickets, reservations for concerts and events held at Naeba Prince Hotel will begin sequentially and gradually for each date. We apologize for any inconvenience this may cause.

Reservations made through our website require advance payment by credit card.For on-site payment, we accept cash, major credit cards, and PayPay.

Please go to the "CONTACT" page of our website and click on "Click here to confirm or cancel your reservation online" to complete the cancellation procedure yourself. We may not be able to accept cancellations by phone or email. Thank you for your understanding.Cancellation Fee7 days to 2 days before: 20% of the total accommodation fee The day before: 50% of the total accommodation fee On the day: 100% of the total accommodation fee No-shows without notice will be charged 100%.

Receipts can only be issued when payment is made on-site.Please note that we cannot issue receipts to customers who pay in advance by credit card.

We cannot accept reservations during the Fuji Rock Festival, as the venue will be reserved exclusively for event staff. note that. Reservations during the Fuji Rock Festival period will be reserved for the event staff, and reservations will not be accepted. note that.